search
Terhubung
Intel Operasional
Metrik kinerja real-time untuk @balesno_ops
Total Percakapan
+12.4%
24,812
minggu ini
Automasi Rate
+5.1%
68.2%
ditangani otomatis
Rata-rata Waktu Respons
-42s
1m 14s
waktu median
Kepuasan Pelanggan
star
4.92
/ 5.0
Conversation Volume
Manual
Automated
MonTueWedThuFriSatSun
lightbulb
Insight Operasional
Traffic Peak Detected
Volume surges 40% between 2 PM - 4 PM. Suggest enabling 'Afternoon Shift' bot.
Automasi Opportunity
"Where is my order?" queries increased by 15%. Recommend updating Tracking Trigger.
Agent Workload
Rata-rata waktu respons tim menurun di zona GMT+2. Tinjau cakupan.
Pemicu Automasi Teratas
By Usage Volume
terminal
order_status_query
Intent: Post-Purchase Bantuan
8,421
94% Success
terminal
welcome_greeting
Intent: Baru User Onboarding
5,102
100% Success
terminal
refund_policy
Intent: Risk Mitigation
1,244
62% Escalated
Efisiensi Agen
| Agent | Aktif | Avg Response | CSAT |
|---|---|---|---|
|
AM
Alex Murphy
|
142 | 48s |
4.9
star
|
|
SL
Sarah Lee
|
98 | 1m 02s |
4.7
star
|
|
JD
James Do
|
115 | 54s |
4.8
star
|